Excellent service everytime but especially today! pre ordered they were very busy (lovely to see) and 5 mins late with... pre order , so apologetic it really didn't matter at all to us! lovely wraps and sandwiches. the best veggie vegan lunch selection around! Will always support! thanks again ! :)read more
just poped in for a bacon sandwich and late to go, very polite staff, brilliant halloween decor. and amazing food!... definitely recommend! thanks for warming me up on this miserable day guys 🏆read more
Hartletts Cafe catered for my 30th Birthday afternoon tea. The food was absolutely delicious and reasonably priced.... Jenny was very flexible and ensured all my guests were catered for.
Would highly recommend for private functions as well as the food in the cafe.
Thank you again Jenny for the tasty food.read more
I’ve never been met with such disgusting customer service by a Manager! I don’t write reviews but I can’t get... over what we experienced today.
A group of us have been coming to the cafe every Wednesday after baby class in the community centre for months. We’ve always bought drinks and cakes. The cafe knows this as they’ll often reserve a table for us.
In short, we’ve spent a lot of money here!
Today a group of us ordered hot drinks and 2 tap waters. We were met with a very rude response, arguing to the two ordering the drinks about how they don’t serve tap water.
The manager then went away, a few minutes later came over and started arguing again. I asked her to ‘stop speaking to me like that’ I explained how we’ve been coming for months and have spent a lot of money here, tap water has never been an issue before.
The only reason we were given was ‘all the children in the evening will be ordering it AND you’re taking up tables’.
To speak to customers the way the manager did was completed out of order. There was no need for it!
Charge for tap water in future if it’s that precious to you. Maybe a course in customer service on how to speak to customers might help. Shocking! Won’t be returning!read more
My son attended a children’s birthday party where Hartletts had catered the food.
Ahead of the party I asked if... anything would be gluten free and dairy free for my son.
Jenny was fantastic and made identical GF/DF food for my son so he didn’t feel different to the other children
It was packaged separately to avoid cross contamination. I was over the moon with Jenny’s efforts.
Highly recommend and the food tasted amazing. Huge thanks Hartletts xread more
Homely, tasty lovely food, the kind of brekkie that your ma used to cook on a Sunday morning...
Happy, helpful staff,... lots of parking and overall, just a nice place to go...
Could just do with a wee bit more room inside....read more
Jenny is amazing, always going above and beyond to help her customers.
I went into the cafe just now and wanted to have... the Crudités as they are so lovely, there wasn’t any left and I was so devastated as I had been looking forward to them.
Jenny went and made me some, the cafe was very busy at this time but she still made these for me.
Thank you so much, I appreciated it so much xread more
This is by far the friendliest cafe in Hampshire !!! Jen and her lovely staff do a wonderful job and don't get me... started on the lattes and great food. We are so lucky to have Hartletts on our doorstep !!!!read more
The food is so good! I got treated yesterday to the blueberry pancakes which are awesome and I've had the brownie on a... number of occasions which is the best I've tasted �. We've used hartletts to cater for our daughter's birthday parties the last three years which is always quality ��read more
This cafe serves the nicest full English breakfast I’ve had in years. They also make the best home made Brownies in... the world - just worth a visit just for the Brownie and coffee alone. The staff are friendly and welcoming. Stick it on your fifty things to do before I die list. Thanks Guys - really loved it.read more
Brill place. Shame it's not bigger. Wish they could cover the outside bit fir winter and reverse it in summer ,... likeWimbledo nbutguess this is not possible, some kndifcoveringlike a convertible sports car has? Xread more
This is a hidden gem of a place. Great food and good coffee served by lovely staff. There's a reason that all the... Hook runners and Hook Velo cyclists start and end here - It's the perfect place for a post run/ride coffee and cake!read more
I have never given 5 stars befor so this is my first. Perfect , food, staff, owner, decor, price. Spot on for a nice... family lunch or breakfast. Park and playground right outside with plenty of easy parking.read more
Fabulous party food for my 3 year old's party. Good service, good range of healthy and fun food. Lots of praise from... other parents and my Little One said - best thing about her party was the chicken and second best was the sandwiches! Fantastic service. Highly recommendedread more
Thank you so much Jenny and your fab team. The canapés and buffet for my party were absolutely fabulous. I can't... thank you enough, everyone was so impressed with the food and the stunning presentation. You surpassed all my expectations. Xread more
Hartletts did the food for my daughters 4th Birthday today. All the parents and children enjoyed it, very little was... left and so many positive comments about how great it was. Very friendly and flexible and great value. I may never self cater again! Highly recommended! See you for breakfast tomorrow! :)read more
After living in hook for over a year now and never realised hartetts cafe was here... So glad we found it as it was... fantastic. Great value, great food and the drinks were excellent - can't wait to returnread more
Hartletts cafe provided the catering for my sons Christening. The food was amazing and we received so many comments on... the day and everyone had full bellies! I would also like to say that the girls were a delight to deal with and clearly know their stuff, nothing was too much trouble for them and I would (and have) highly recommend them xxxxread more
Great Cafe!! Just held teenage birthday in the hall and Jenny and Lindsay did the catering. Not only was the food... delicious, fresh and great value, the presentation was superb! Quirky crockery, wooden boards and drinks in jam jars made what could have been an ordinary party into something funky and fun. The service was second to none and nothing was too much trouble. Go girls, you definately deserve to succeed, your doing a great job!read more
Good priced food, staff are always friendly and food is always of a high standard. My only slight issue is the size, it often reaches capacity quickly and can be tricky to get a table, but a takeaway service is offered which helps. Coffee is good here also.
Great little cafe near park and tennis courts. the homemade granola was delicious, so too the poached eggs hollandaise with smoked salmon. Reasonably priced too. Will definitely return even though its a 30 min drive.
Disgusting customer service by the manager. There are baby groups run weekly next door to the cafe and each week a large group of us Mums and Dads go to the cafe after classes. We were loyal customers spending lots of money as a group each time. You would think we would be valued as customers. Wrong. The manager made it her mission to make us feel extremely uncomfortable and unwelcome when a couple of the ladies in our group requested tap water when we were placing a large order for drinks. The manager made a big song and dance and said if we wanted water we could purchase the bottles they had and that they do not provide tap water as her staff have to wash the cups up! As if it wasn't bad enough she disregarded our regular service and was rude to us at the till, she later took it a step further and felt the need to personally approach one of the ladies whilst drinking the tap water to continue giving her a hard time about her request. This made her feel very very uncomfortable and personally attacked, it totally ruined our experience and the atmosphere, all over some tap water? Seems very petty to me and clearly priorities are very very wrong. You should be looking after loyal customers. After the vile treatment we received none of us will return. So for the sake of those two cups her staff had to wash, she has now lost that business 5+ orders that we made at least once every week. Disappointing to say the least.